The world of work is changing. There is a widening gap
between the skills that people have and those that are needed
for in-demand jobs.1
This gap is being driven by automation2
and artificial intelligence (AI) tools, like ChatGPT and other
generative AI, that are increasing workplace productivity by
automating many creative processes.3
Yet, there is increasing
interest and growing positive sentiment about skills-based
learning and hiring, particularly around how micro-credentials
can supplement degrees to help learners develop in-demand
skills and better stand out to employers with open roles.4
Workforce development programs are responding to these
challenges in both government and the private sector. These
long-standing challenges are taking on additional urgency as
technology widens skill, income, and wealth gaps around the
world.5
Leaders in different geographies and institutions are
quickly seeking to upskill or reskill constituents to maintain a
competitive edge in our increasingly globalized labor markets
where work from anywhere, even across country borders, is
increasingly the norm.
